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Hand carved Bone, Jade, Wood & Pearl shell pendants, carvings, gifts & art
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Secure Ordering FAQ & Currency Converter:
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Payment Methods Accepted
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Credit Card
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Gift Certificates
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Bank
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Other
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Mixed
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- Bone Art Place Certificates | - Bank Transfer |
- PayPal - Bank Check by Post - Western Union EFT - Cash by Post/Courier |
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PayPal, Bank Transfer, Check, Western
Union etc. Go here for account details and information.
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Email us at don@boneart.co.nz
Yes we can do layby arrangements.
Talk to Don to discuss your needs and if approved he will set it up for you.
- The max layby term is 3 months
- There are generally no setup or interest fees charged for layby
- If a layby is cancelled part way through there will be a re listing and admin fee of 20% of the purchase price deducted and the balance of payments made will be refunded.
This cancellation fee is to cover our costs in re listing the item and for bank and credit card company transaction fees
we pay for every payment transaction.
Email us at don@boneart.co.nz
If you have any problems with
our shopping cart system please let us know ASAP so that we can fix
it and if necessary we will provide you with an alternative secure
ordering system for your order.
Email don@boneart.co.nz
if you need any assistance.
Order form freezes or fails
to update
Our ordering system will not allow you to continue unless you have
filled in all of the required fields. When a required field is missed
or incorrectly completed, an error message will appear in red at the
top and bottom of the page to let you know what you need to change.
If any field is not relevant simply put a 0 (zero) in instead
Common Errors:
1. The name given needs to be a full name eg Don Campbell, not just
Don
2. Incorrect card numbers. Credit card numbers are verified and an
error returned if they are incorrect.
3. Country selection needs to be made. There is a place called Bowentown
for example in New Zealand, Australia, the UK and the USA so we need
to know which country you are from.
4. Incorrect voucher code. If you have been given a discount voucher
code or gift certificate, an error will be returned if you enter an
incorrect or expired code. If you don't have a voucher simply leave
this field blank.
5. The comments field will allow you to give special instructions
or make other comments. It can only take around 1,500 characters so
please don't paste in the entire contents of a long email. The cart
page will lock until you reduce or remove the overflowing text.
Pay Pal gateway fails.
Occasionally the Pay Pal gateway may fail to take you to your account to approve the payment or will time out.
If this happens drop a note to Heather at sales@boneart.co.nz and she will send a payment request/invoice from Pay Pal so you can complete the order.
If you have trouble please contact us ASAP for assistance.
"Shopping Cart is Empty"
If you receive this message when checking out it means there is a problem
reading cookies on your computer. Cookies are used to store the details of
the items you have in your cart until after you have completed and submitted
the order. As soon as you have finished the order and left our site the cookies
are set to expire immediately and/or be deleted. It is important that "Accept
Cookies" is set in your preferences for our shopping cart to work.
This error can affect those with older versions of some browsers or if "reject
cookies" is set.
If you have any problems and/or you do not wish to allow
the use of cookies, please contact us for alternative ordering methods.
Please email don@boneart.co.nz
if you would like more information.
"Access Denied"
We have been told that a few people, particularly some AOL users are
receiving "access denied" errors when using our secure order forms.
If you experience this problem when placing an order, please contact us for
alternative methods of placing your order.
"Add To Cart Button Does Not Work"
This is most often a browser issue.
1. Our cart system needs at least Explorer 5.5 or Netscape 4.5 to work.
2. Accept cookies needs to be enabled as this is how your order information
is stored. The cookie is deleted as soon as the order is sent.
3. Popup screens need to be allowed. 'Parts of the cart system open in a new
window so you don't have to find you way back to where you were on
the site again.
If you experience this problem when placing an order, please contact us for
alternative methods of placing your order.
Please email don@boneart.co.nz
We have shown our pricing in US$ as simply a convenient and easy to
understand currency for most purchasers.
To convert these figures to your own currency pay a visit to: The
Currency Converter
Please Note: The Bone Art Place is based in New Zealand
so credit card charges are made in New Zealand dollars.
The exchange rate
calculation is done on the day the charge is made however if there is an
change in the exchange rates at all between the charge being placed and
your card company actually processing it, there can be a slight difference.
For the last twelve months the NZ dollar rates have been going up (over
30% in that time) so you will generally see a charge on your credit card
statement of around US$1 to US$2 dollars "Less" than you expected.
If however the exchange rates go the other way you may find the charge
is the same US$1 or US$2 more than you expected.
If this ever does happen
please feel free to contact us and we will immediately do a credit to your
card for you of any such difference.
Loss of packages in the post is very rare but it does happen from time to time so you need to assess the risk yourself.
We have had parcels simply disappear without trace, we have had parcels stolen by neighbors from letterboxes, we have had parcels arrive empty or with damaged contents and we have even had a USA Postal service worker caught steeling them while sorting.
Theft and loss of parcels is more common during the Christmas rush when the postal services are under huge pressure and can make mistakes.
All parcels carry at least US$50 cover automatically but if you are buying carvings with more than that you should consider taking the higher insurance cover or for very expensive pieces, using our fully insured DHL courier service.
If a parcel is lost in the post and you have chosen not to take appropriate insurance cover the maximum we can legally reimburse you is US$50
We can NOT refund payments or replace carvings over the insurance cover limit chosen by you when you place your order.
If you do not specify the delivery method you will be given the standard airmail delivery with US$50 cover by default.
- International Airmail Post.
US$6.95 for up to five standard weight items in the same pack shipped worldwide.
There is a up to US$50 insurance cover in this option
No end user tracking available
Delivery time approx. three weeks.
= A Special Note For GERMAN Customers
The German customs/mail services are very slow at the moment so standard postal shipping can take a month to be delivered.
- Will I be charged customs import duties on my package?
Having to pay customs import duties on your postal package when it arrives is VERY rare.
If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and "may" charge a percentage of the value in import duties, quarantine fees or other charges. These will usually be invoiced by the delivery provider on behalf of the your customs service.
Most parcels sent via normal airmail post are never opened by the customs service and no duties are charged. Parcels that are inspected often do not have duties charged if they are under the "tax free" level set by your customs service.
Large or more expensive orders and all orders sent by express courier will always be inspected by your local customs service so it is likely that some customs duties or other fees will be payable.
Customs rules and how they are applied differ widely from country to country and even between customs branches within a country so it is not possible for us to advise what if any duties or fees will or will not be charged.
As we have no control whatsoever over the customs and postal services in your country it is obviously both unfair and unrealistic to expect The Bone Art Place to quote on or cover any such fees charged by your local authorities.
We will therefore not under any circumstances cover or reimburse for any such fees charged by your local customs, courier or postal services.
If this is a concern, check with you customs service before ordering any goods from any supplier outside your own country.
If you refuse accept delivery on a parcel to avoid paying customs duties or because the customs service delayed delivery of a parcel they will return it to us and charge us for the return shipping cost.
Once we receive the items back in good condition we will then refund you for the purchase price of the returned items (excluding original shipping fees)
less any return shipping costs we are charged.
We are required by international law to show the full value of the order on all customs documents
included with the order.
Please DO NOT ask us to understate the value of the order for customs
or to list it as a "gift".
Doing so would be regarded as a false customs declaration and this could result in prosecution and/or seizure of the package by the customs service.
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Snail Mail |
The Bone Art Place |
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Street Address (Administration Office Only) |
60 Woolfield Road |
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Copyright Notice:
All designs, images and text on this site are protected
under NZ & international copyright to the respective artists and The Bone
Art Place.
Please respect the hard work and skill our artists have put into creating these
designs.
Copyright violations will be pursued to the fullest extent possible under international
law.
If you would like to use something from our site please contact us.
© The Bone Art Place 2008
